Frequently Asked Questions
About Exotic Pet Telemedicine and Virtual Appointments
What is telemedicine?
Telemedicine refers to health care offered remotely via telephone calls, video calls, and text chatting. We usually use video calls.
Do you prescribe medication? How do I get it?
To ensure safety and legal compliance, medications are only compounded after the veterinarian has completed your consultation.
Consultation Day: The vet reviews the case and selects the specific formula.
Compounding: Exotic pets often require species specific medication dosages that are not available commercially. To ensure safe and accurate dosing, medications may be custom compounded and shipped directly to your door.
Shipping: Prescriptions are typically received by our pharmacy within 12 hours of the appointment. Delays in receiving critical information, such as an accurate pet weight, may delay prescription processing. Once received by the pharmacy, delivery typically takes 1–2 business days. Weekend and holiday delays should be expected.
In total, you should expect to receive your pet’s medications within 24-72 hours (2-3 business days)
Medications, external prescriptions, and medical records will not be released until all outstanding invoices have been paid in full. Delays in payment may result in delays in processing and shipping medications, including delays extending over weekends, holidays, and carrier transit times.
Does my pet need to be present and on camera for the consult?
The advantage of telemedicine is that your pet does not need to be physically present or leave their enclosure. By providing us with photos and videos of your pet's condition, along with detailed responses to our comprehensive questions, we can accurately diagnose and prescribe treatment remotely.
What can the vet treat?
Through videos or photos of the concerns provided by pet owners, our veterinarian can treat the following, and more:
Behavioral concerns
Skin issues including minor cuts and wounds
Diet advice
Weight loss
Mild to moderate infections
General pet health and wellness concerns
If you are not sure, shoot us an email, text, or give us a call and we can let you know if we can help, or if an in-person visit with your regular veterinarian is needed.
There are no more appointments available and my pet needs help.
We try our very best to have as many appointments available for booking as possible to help as many pets as we can. We offer urgent care appointments on some evenings and weekends. Send us an email, text, or call us for availability and we will try our best to fit you in.
Is the consult alway over video? What if I do not have access to Zoom?
While our standard consultation method is via Zoom (video call), we can also accommodate consultations through a phone call or text messages. By sharing photos and videos of your pet's condition, along with detailed responses to our comprehensive questions, we can accurately diagnose and prescribe treatment remotely.
How do I prepare for my appointment?
Gather some photos and videos of your pet’s issue and have them ready to submit prior to your appointment. We ask that photos and videos are uploaded at least 2 hours prior to the scheduled appointment time to give us time to review the issue prior to meeting with you.
Which animals will you see?
We help a wide variety of reptiles, amphibians, birds and mammals. See a list of examples on our services page.
Will you see dogs or cats?
Yes! We prioritize exotic pets but if we have availability, we can help your dog or cat too.
What is Triaging?
Triage is the preliminary assessment of patients in order to determine the urgency of their need for treatment and the nature of treatment required. Triaging can help determine the type of treatment needed and help establish a plan for treatment.
Cancellation Policy
We require at least 12 hours notice to cancel or reschedule an appointment. Cancellations made within 12 hours of your scheduled time are not eligible for a deposit refund. This ensures we can offer appointments to other clients and provide timely care to all pets in need.
Didn’t find the answer you were looking for?
Shoot us a text or email, we can help!