Book an Appointment (Ontario Only)

Please note that appointments booked on Thursdays and Fridays that require shipping (outside of Ottawa, ON) may experience a delay in receiving medications by mail until the following Monday or Tuesday.

We require at least 12 hours notice to cancel or reschedule. Deposits are non-refundable for cancellations made within 12 hours of your appointment.

Book Appointment

Vet Telemedicine Consult

30 min

Hosted by: Veterinarian


Full medical consult with diagnosis, prescriptions, lab reviews, and medical follow-up.


Best for: Sick pets, complex issues, or second opinions.

$99 plus tax

Tech-Hosted Consult

30 min

Hosted by: Veterinary Technician


Thorough assessment and case discussion. Vet prescriptions and recommendations are coordinated after the consult, with follow-up.


Best for: Any mild to moderate health concern when no vet consults are available. A vet consult is recommended if the case is complex or urgent.

$99 plus tax

Tech Husbandry Consult

30 min

Hosted by: Veterinary Technician


Covers wellness support, diet, husbandry, and new pet setups. No direct vet input.


Best for: Routine care, supplement questions, or husbandry help.

$68.25 plus tax

Text Consult

30 min

Hosted by: Vet or Technician (depends on case)


A text message chat-style appointment that follows a specific vet-mandated template, with written advice and prescriptions when appropriate.


Best for: Mild symptoms, requesting prescription refills if not already approved, test result discussions (test results not performed through Swiftail Vet are accepted.)

$80 plus tax

Step 1:

Request Appointment

Please add the presenting concern in the “Special Request” box.

Step 2:

Fill Out Intake Form

Intake Form

Complete this form as soon as you request your appointment to ensure both submissions are properly linked.

Step 3:

Wait For Appointment Confirmation Email

Once we’ve received your information, we’ll confirm the appointment within 24 hours (not including weekends).

Pharmacy & Shipping: What to Expect

Because The Butterfly Vet is a veterinary telemedicine service treating ALL species, our pharmacy process works a bit differently than a local walk-in clinic. Here is how we get your pet’s medication to you as quickly as possible:

1. When will my medication ship?

To ensure safety and legal compliance, medications are only compounded after the veterinarian has completed your consultation.

  • Consultation Day: The vet reviews the case and selects the specific formula.

  • Compounding: Our team custom-prepares the medication in-house.

  • Shipping: Because the final Canada Post/UPS pickup is at 4:00 PM, medications from afternoon appointments are shipped the next business morning.

2. Why is this faster than other services?

Most exotic telemedicine services send prescriptions to outside compounding pharmacies. That process can take 5–7 business days before the medication even ships. By compounding in-house, we typically save you several days of waiting.

3. Can I pick up my order?

  • Local (Ottawa): If you are local to Ottawa, we offer same-evening pickup to get your treatment started immediately.

  • Non-Local: For clients outside of Ottawa, we rely on Canada Post/UPS. While we provide the fastest possible processing, we cannot control courier delays or transit times once the package leaves our facility.

Clipboard with a medical cross symbol and blank lines for notes.

Exotic Pet Care Sheets

Adopting a new pet? Want to stay up to date on your pet’s care requirements?

Check out our species-specific care sheets!