Book an Appointment (Ontario Only)
Please note that appointments booked on Thursdays and Fridays that require shipping (outside of Ottawa, ON) may experience a delay in receiving medications by mail until the following Monday or Tuesday.
We require at least 12 hours notice to cancel or reschedule. Deposits are non-refundable for cancellations made within 12 hours of your appointment.
Vet Telemedicine Consult
30 min
Hosted by: Veterinarian
Full medical consult with diagnosis, prescriptions, lab reviews, and medical follow-up.
Best for: Sick pets, complex issues, or second opinions.
$99 plus tax
Tech-Hosted Consult
30 min
Hosted by: Veterinary Technician
Thorough assessment and case discussion. Vet prescriptions and recommendations are coordinated after the consult, with follow-up.
Best for: Any mild to moderate health concern when no vet consults are available. A vet consult is recommended if the case is complex or urgent.
$99 plus tax
Text Consult
30 min
Hosted by: Vet or Technician (depends on case)
A text message chat-style appointment that follows a specific vet-mandated template, with written advice and prescriptions when appropriate.
Best for: Mild symptoms, requesting prescription refills if not already approved, test result discussions (test results not performed through Swiftail Vet are accepted.)
$80 plus tax
Tech Husbandry Consult
30 min
Hosted by: Veterinary Technician
Covers wellness support, diet, husbandry, and new pet setups. No direct vet input.
Best for: Routine care, supplement questions, or husbandry help.
$68.25 plus tax
Step 1:
Request Appointment
Please add the presenting concern in the “Special Request” box.
Step 2:
Fill Out Intake Form
Complete this form as soon as you request your appointment to ensure both submissions are properly linked.
Step 3:
Wait For Appointment Confirmation Email
Once we’ve received your information, we’ll confirm the appointment within 24 hours (not including weekends).
Pharmacy & Shipping: What to Expect
Because The Butterfly Vet is a Veterinary telemedicine service treating ALL species, our pharmacy process works a bit differently than a local walk-in clinic. Here is how we get your pet’s medication to you as quickly as possible:
When will my medication ship?
To ensure safety and legal compliance, medications are only compounded after the veterinarian has completed your consultation.
Consultation Day: The vet reviews the case and selects the specific formula.
Compounding: Exotic pets often require species specific medication dosages that are not available commercially. To ensure safe and accurate dosing, medications may be custom compounded and shipped directly to your door.
Shipping: Prescriptions are typically received by our pharmacy within 12 hours of the appointment. Delays in receiving critical information, such as an accurate pet weight, may delay prescription processing. Once received by the pharmacy, delivery typically takes 1–2 business days. Weekend and holiday delays should be expected.
In total, you should expect to receive your pet’s medications within 24-72 hours (2-3 business days)
Medications, external prescriptions, and medical records will not be released until all outstanding invoices have been paid in full. Delays in payment may result in delays in processing and shipping medications, including delays extending over weekends, holidays, and carrier transit times.
Exotic Pet Care Sheets
Adopting a new pet? Want to stay up to date on your pet’s care requirements?
Check out our species-specific care sheets!