At this time, we are only able to provide services to clients located in Ontario.
Vet Telemedicine Consult
30 min
Full medical consult with diagnosis, prescriptions, lab reviews, and medical follow-up.
Best for: Sick pets, complex issues, or second opinions.
$99 plus tax
Colony Consult
30 min
One consult for 2+ pets with the same health concern. Book a regular $99 vet consult online and we'll adjust your fee once we confirm your colony.
Best for: Groups of pets with shared symptoms, like rats with respiratory issues or multiple pets with mites.
$99 plus tax
Rechecks
Following up on the same issue within 90 days? Your recheck is 25% off. Just book a regular appointment online and we'll apply the discount before invoicing.
A deposit is required to book your appointment and goes toward your consultation fee.
For example, a veterinary consult is $99 + HST with a $65 deposit due today. Fees and deposit amounts vary by appointment type.
We require at least 12 hours notice to cancel or reschedule. Deposits are non-refundable for cancellations made within 12 hours of your appointment.
Step 1:
Request Appointment
Please add the presenting concern in the “Special Request” box.
Step 2:
Fill Out Intake Form
Complete this form as soon as you request your appointment to ensure both submissions are properly linked.
Step 3:
Wait For Appointment Confirmation Email
Once we’ve received your information, we’ll confirm the appointment within 24 hours (not including weekends).
Pharmacy & Shipping: What to Expect
Because Swiftail Vet is a veterinary telemedicine service treating ALL species, our pharmacy process works a bit differently than a local walk-in clinic. Here is how we get your pet’s medication to you as quickly as possible:
When will my medication ship?
To ensure safety and legal compliance, medications are only compounded after the veterinarian has completed your consultation.
Consultation Day: The vet reviews the case and selects the specific formula.
Compounding: Exotic pets often require species specific medication dosages that are not available commercially. To ensure safe and accurate dosing, medications may be custom compounded and shipped directly to your door.
Shipping: Prescriptions are typically received by our pharmacy within 12 hours of full payment being received by our staff. Delays in receiving critical information, such as an accurate pet weight, or full payment may delay prescription processing. Once received by the pharmacy, delivery typically takes 1–2 business days. Weekend and holiday delays should be expected.
In total, you should expect to receive your pet’s medications within 48-72 hours (2-3 business days)
Medications, external prescriptions, and medical records will not be released until all outstanding invoices have been paid in full. Delays in payment may result in delays in processing and shipping medications, including delays extending over weekends, holidays, and carrier transit times.
Exotic Pet Care Sheets
Adopting a new pet? Want to stay up to date on your pet’s care requirements?
Check out our species-specific care sheets!